Digital adoption and change management. How do these two work together? How are companies getting the help of digital adoption while facilitating change management at the same time? Let us see in this article. Keep on reading.
What is Digital Adoption?
Digital adoption is the usage of technology and the acceptance of it by the users. It is not just the technology itself but also how people perceive it and how they are using it. This the definition of digital adoption. And to make sure they meet this definition, companies are developing change management programs. It aims to help users get used to the new technologies that they have implemented.
What is Change Management?
Change management deals with the handling of major changes that happen in an organization, especially those that involve technology. These changes could include new projects, major updates in software, hardware upgrades, or even major shifts in how people do their work. So, to facilitate these massive changes, change management programs are created and executed. It aims to help everyone involved be able to adjust well to the new changes and adapt to them smoothly.
Digital Adoption and Change Management
How does this work? How does digital adoption fit in change management?
There are two main ways these two things work together. One is that companies execute both changes at the same time. That means they integrate digital adoption with change management or they conduct both programs at a time.
This means two things for the company. First, it will be able to reduce costs since it only has to execute one program and not two at once. And second, it will be able to make sure that everything goes as scheduled and things run smoothly. This means that both programs will be properly executed without any delays or setbacks during implementation time.
The other way these two can work together is by choosing one first before moving on to another. Now, this depends on the company’s preference as well as its needs for each program. Some companies prefer doing change management first before moving on with digital adoption. This is because they want to make sure that their employees and other stakeholders already understand how things will change. So, when they finally introduce new technologies, there will be no issues on how they will actually use them. They figure that having a good grasp of how everything works will make everything go as planned without any problems later on.
On the other hand, some companies go straight into digital adoption first before conducting any change management. It is because they want their employees and stakeholders to understand how these technologies work first before they allow them to use them within their organization. They believe that if employees know what these new technologies can do for them and if they are familiar with how they will use them, there won’t be any issues with how they use them.
So if you plan to do both, you can choose between doing it together or choosing one over the other first. The important part is, you know what your organization needs.